1. Introduction
This Privacy Policy applies to the zeekor website and describes how we handle personal information when you browse our sofas, place an order, create an account, sign up for our newsletter, or contact us.
By using our website, you agree to the practices described here. If you do not agree, please do not use the website.
2. Information we collect
Information you give us
- Order details: your name, phone number, email address, delivery address and the items you order, including the colour and size you choose.
- Account details: if you create a customer account, the details you provide to register and sign in.
- Contact form: your name, email address, optional phone number, subject and message.
- Newsletter: your email address when you subscribe.
Information collected automatically
- Technical data: your IP address and browser details (user agent). We store these with contact form submissions to help prevent spam and abuse.
- Session data: small pieces of information that keep your shopping cart and login working while you browse (see "Cookies and sessions").
3. How we use your information
We use your information to:
- Process, confirm, deliver and support your orders.
- Reply to your questions and messages, and send you a confirmation when you contact us.
- Manage your customer account, if you have one.
- Send newsletter emails, if you subscribed to them.
- Protect the website against spam, fraud and misuse, including limiting how often a form can be submitted.
- Improve our products, website and shopping experience.
- Meet legal and accounting obligations.
5. Payments
Payment information is handled according to the payment method you choose at checkout. If you pay through an online payment provider, your payment details are processed by that provider under its own privacy policy. For other methods, such as cash on delivery, we only record the order details needed to complete your purchase.
6. Cookies and sessions
Our website uses a session cookie to remember your cart, keep you signed in if you have an account, and protect our forms from misuse. These cookies are needed for the website to work properly.
You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may stop working if you do.
7. How long we keep data
We keep personal information only for as long as it is needed for the purposes in this policy, including customer support, order records and legal or accounting requirements. When information is no longer needed, we delete it or make it anonymous.
8. Security
We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. However, no website or internet transmission is completely secure, so we cannot guarantee absolute security.
9. Your rights and choices
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or out of date.
- Ask us to delete your information, where we are not required to keep it.
- Object to or limit certain uses of your information.
- Unsubscribe from marketing emails at any time.
To use any of these rights, please contact us. We may need to confirm your identity before we act on a request.
10. Children's privacy
Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will remove it.
11. Third-party links
Our website may link to other sites, such as WhatsApp or social media. We do not control those sites and are not responsible for their privacy practices, so please read their policies before sharing information with them.
12. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. We encourage you to review it regularly.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your information, we are happy to help.