Shipping & Delivery
We carefully prepare every kids furniture order for delivery. Here is what to expect from the moment you order to the moment your child's new furniture is in your home.
Last updated: October 2026We confirm your order details and prepare your item for dispatch.
Usual time after dispatch. It depends on your location and the product.
Ask us if you are unsure whether we deliver to your area.
Calculated at checkout or confirmed by our team.
Delivery time can vary by product, destination and availability. These are our usual timings.
How your delivery works
From order to doorstep in four steps.
Order placed
You choose your kids chair, table or stool, pick the colour and size, and place your order.
We confirm
Our team may contact you to confirm the order, delivery address and selected options.
Dispatch
Your item is carefully prepared and dispatched for delivery.
Delivered
Your order arrives at your address. Please check it on delivery.
Getting ready for your delivery
A little preparation makes delivery smooth for everyone.
Before delivery
- Make sure your address and contact number are correct
- Keep your phone nearby in case our team needs to reach you
- Make sure someone is available to receive the delivery
- Clear a space in the room where the furniture will go
- Share any access details, such as floor number or building instructions
When it arrives
- Check the packaging for visible damage before accepting
- Unpack and inspect your item as soon as you can
- Take photos or a short video if anything looks wrong
- Keep the original packaging until you are happy with the item
- Report any problem to us within 48 hours
Delivery terms
Please read these terms so you know what to expect.
01 Delivery times
Delivery times are estimates, not guarantees. They can vary depending on the product, your destination and stock availability. Made-to-order or custom items may take longer. We will keep you informed if we expect a delay.
02 Order confirmation before dispatch
Before dispatch, our team may contact you by phone, WhatsApp or email to confirm your order, delivery address and selected options such as colour and size. Please keep your contact details up to date and respond promptly, as delays in confirmation can delay your delivery.
03 Delivery address
Please make sure your delivery address is complete and correct, including any access details such as floor number, gate code or building instructions. If an order is sent to an address that was entered incorrectly, extra charges or delays may apply. To change your address, contact us as early as possible, and before dispatch if you can.
04 Access
Please make sure the delivery route and entrance are accessible so the order can be handed over safely.
- Check the product dimensions on the product page before ordering.
- If an order cannot be delivered because of limited access, additional delivery or return costs may apply.
- Tell us about any access difficulties, such as narrow stairs or no lift, before dispatch.
05 Missed or failed deliveries
Someone should be available to receive the delivery. If nobody is available, or the delivery cannot be completed because of access problems, we will contact you to arrange a new delivery. Extra charges may apply for repeat delivery attempts.
06 Delivery charges
Calculated at checkout or confirmed by our team. Any delivery charge will be confirmed before your order is finalised.
07 Checking your order and reporting damage
Please inspect your item on arrival. If it arrives damaged, incorrect or very different from what you ordered, contact us within 48 hours of delivery with your order details and clear photos. Our Returns & Refunds page explains what happens next.
08 Delays outside our control
We are not responsible for delays caused by events outside our control, such as severe weather, courier disruption, road closures or supplier delays. We will do our best to keep you updated and get your order to you as soon as possible.
Questions about your delivery?
Tell us your city and the item you are interested in, and our team will confirm the delivery details for you.